Refund policy

 

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

We are happy to accept returns within 14 days of receiving your item in the following circumstances -

- The item is returned in its original condition, unused, and in its original packaging
- The item is safely packed to avoid damage in transit and contains either a copy of the original order/packing slip 

To start a return, you can contact us at hello@moncartestore.co.uk. If your return is accepted, we will send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note - if you return your item and the above conditions are not met, we will be unable to offer you a full refund.

You can always contact us for any return questions at hello@moncartestore.co.uk.

 

 Can I request an exchange?

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Do you offer free returns?

If you have changed your mind about an item, we unfortunately do not offer free returns.

If you are shipping an item over £20, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

How long will my refund take?

Please allow up to 21 days to receive your refund. The refund will be made on to the same payment method used in your original purchase.

I have been refunded less than my original payment amount - why is this?

We will always refund the original payment amount for all items meeting the refund criteria. If you have changed your mind about your item, your shipping costs will not be refunded. If you are paying in a currency other than GBP, exchange rates can fluctuate between the time of purchase and refund which may impact your refund amount.